Frequently Asked Questions
Everything you need to know about your luxury home spa experience.
How long does shipping take for a Wave Spa?
We offer standard delivery within 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your spa's journey to your home.
Is it difficult to set up an inflatable hot tub?
Not at all. Our Wave Spas are designed for easy assembly and typically take less than 15 minutes to inflate using the included power pack. No professional tools or plumbing are required.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate the return process.
Do Wave Spas come with a warranty?
Yes, all our spas include a 12-month warranty on the pump and heater unit, and a 6-month warranty on the liner. We stand behind the quality and durability of our home wellness products.
Can I use my spa during the winter months?
Yes, our spas are designed for year-round use. However, we recommend using an insulated ground mat and a thermal cover to maintain heat efficiency when temperatures drop below freezing.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm, allowing you to buy now and pay later.